发表于 2016-10-28 10:15:35
Some people live for the fortune[p]Some people live just for the fame
Some people live for the power, yeah[p]Some people live just to play the game
说回那封电邮。JC本来是想把责任推给采购部的。 「check and make sure supplier do what they promised in their contract」试图把重点转向「供应商不重承诺没有把好关」而不是「Zecker的品管没有查出问题来」。因为如果是供应商don't follow contract，那就是采购部的问题了，也该变成是采购部去解决他。JC的自保心态让这事情变得相当难看，就连一个部门小妹都看得出他在打太极，推责任。
Hi JC,I believe this is Quality team who should be the one to figure out a quality problem. However if you are not comfortable to take this lead, I am happy to do it on your behalf.
No doubt we have a solid quality system that make us industrial leader in the market. However, such a system obviously not enough to solve our current issue.
I got a feeling that we didn't define our product correctly. According to the development document from the prototype build, the said function has never been discussed nor required. In short, the Product team may never communicate this requirement either with the customer or supplier.
In such case, it seem unfair for Zecker to take sole responsibility. We should not be blamed for missing a function that we have never committed. My recommendation as below:
1.Product/sales team should take this point back to retailer customer. They should share part of the responsibility, for a wrong commitment to the consumer.
2. Shift the compensation to our supplier. It is not fair nor easy, as they obviously did nothing wrong. I will see what I can do. It is a potential 0.5M$ penalty.
3. In the future the quality team should consider to involve actively in pre-production phase. I believe same situation could be avoided, if we Operation could get our feet on the development process as a supporting resource.
I’ve book my ticket to China tomorrow evening.[p]Ben[p][p]刚刚下机的COO Scott急着打开他的blackberry。读到「Product team」时他已经忍不住嘴角笑了。 「Great job, son」。果然没看错人。